FAQ
How do I know if my order went through?
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us.
When will I receive my order?
Most shipments are delivered within 7-9 working days. We always provide you with a tracking number, so you can follow your parcel realtime. If the dispatch is taking way longer than planned, we will inform you by email. You can also track your order here.
What if the color of an ordered item is a little different from what I saw online?
Our products are photographed by the camera, without adding any filters to the picture. Product color difference depends on your phone or computer screen, but if you are unhappy with your order we will be happy to do a return or exchange.
What should I do if the size is different from what I ordered?
Please note that the measurement shown on the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. If they don't fit you well, you could return the items. (Please check our return policy)
Not sure about the size or do you have a fit question?
Please see our Size Guide nearing the size options on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.
How fast do you ship orders?
Orders ship within two business days of being placed.
Other questions?
Check our FAQs page or message us any time at info@true-born.com
