Below you will find information about our processing times, estimated delivery times, courier services, tracking details, customs information, and frequently asked questions.

Processing Time

Orders placed before 5:00 PM are processed within 2 working days. Orders are processed and prepared for shipment within 1–3 business days.

Delivery Time

Estimated delivery time is 7–9 working days. Delivery times are estimates and may vary depending on location, courier performance, and customs delays.

Tracking

Once your order has been shipped, you will receive an email with a track and trace link that allows you to follow your shipment and view the expected delivery date.

Returns

If you are not satisfied with your order, please contact us within 14 days of receipt at info@true-born.com for return instructions. Return shipping costs are at the customer’s expense unless the item is defective.

Responsibility

We are not responsible for delays, loss, or damage during transportation. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.

Customs & Import Duties

Some countries may charge additional customs or import duties. These charges are the responsibility of the customer if applicable. We will do our best to minimize duties on your behalf and assist if you encounter any issues.

FAQ

How do I know if an item is a pre-order?

Pre-order items are clearly marked on the product page. If you are unsure, please contact us before purchasing.

Can I change my shipping address after placing an order?

If your order has not yet shipped, contact us as soon as possible at info@true-born.com and we will do our best to update the address in time.

What if my package gets stuck or delayed?

International shipments may experience customs delays. If your tracking has not updated for more than 10 business days, please contact us and we will assist promptly.

Contact

If you have any questions about this policy, please contact us at info@true-born.com.